Find Your Cruise
We were on TAHITIAN PRINCESS in September 2006, and experienced the same problems as did other people on the cruise. Initially we were told that this was the first time the problem had been encountered, which was lies it HAD been a recurrent problems for weeks. I pestered GUEST RELATIONS and our ROOM STEWARD constantly as did other cruisers, but we were fobbed off, time and time again. NO COMPENSATION, just sorry which does not cost anything. I wrote to PRINCESS GUEST RELATIONS OFFICE in Santa Monica California a long detailed letter on return. To date (sarcastically) I yet have to receive a reply. We are of the opinion that since QM2 SOUTH AMERICAN debacle, and the compensation THEY HAD TO PAY THEN!!!. They have tighted up their act in giving genuine grievances any compensation whatsoever. Good luck.
This kind of situation is untenable and should not be left at that. If anyone comes across this sort of situation in the future you must stick by your guns and insist that the purser does something about it, don't let them fob you off. If, on that very rare occasion, nothing can be done on that cruise then you are entitled to compensation either in the form of immediate On Board Credit or by a recompensing amount of money after. It is their problem and you are on holiday therefore it is their duty to do something. Do not let the matter rest and the more fuss you make there on board the more likely they are to do something. It is in their interest to fob you off but don't let them. Sorry but this is a hobby-horse of mine and I hate it when people do not accept their responsibilities and then get off lightly they are failing in their duty of care...regards Nei.
I took ocean village to the small claims court and recieved compencations of £750 and court fee.
We experienced the same problem on the Dawn Princess and it took them days to sort out the problem, as they said they couldn't move us. We received no compensation, but have had a couple of fights with Princess over other legitimate matters and they are awful to deal with, so much so that we probably won't use them again, if we can help it. On one occasion, we really had to fight to get money back on an aborted tour, which had cost us a considerable amount. It took them about 3 months to reimburse us. We too are still waiting for a reply from our last cruise, where we were all treated very badly when we finally docked in Seattle.
Yes we had the same problem on the regal princess trip to hawaii early this year it was dreadful we had to be moved twice before getting a room that didnt leak or constant noise the funnel spewed out soot over all the deck chairs ruining clothes then to top it all we got the norvo virus ,that ship is now in australia i hear we did get a measly £170 each back on condition we book another cruise with them again plus $50 on board as we could not dock at one of the islands.
the coach transfair was disgusting and wouldnt have been allowed anyplace NO WASH BASIN IN THE FILTHY TOILET suffice to say we are very disapointed with princess health and safety must be a joke to them .